We value your satisfaction and aim to make your shopping experience with us as smooth as possible. Below is our return policy to guide you through any return requests.
Returns, refunds, and exchanges are processed on a case-by-case basis within 7 days of receiving your order. To qualify, items must be unused, in their original condition with tags and packaging, and accompanied by proof of purchase.
If you’d like to request a return, please contact our team at annyeong@yeongyoung.com or via WhatsApp at +6019 773 5828. We will provide instructions on how to send your item back. Returned items without prior approval will not be accepted. Unless the item is defective or incorrect, customers are responsible for return shipping costs.
If you received free shipping on your order, a return fee will be deducted from your refund (the amount varies depending on the order amount and location). Unfortunately, shipping fees are non-refundable unless we sent you the wrong or defective item.
Please inspect your order upon arrival and notify us within 7 days if any items are damaged or incorrect. This helps us address the issue promptly.
Certain items are non-returnable, including:
We also do not accept returns on sale items or gift cards. If you’re unsure about your item’s eligibility, please contact us for clarification.
For a faster exchange process, please return the unwanted item and place a new order for the desired item once your return is approved.
Once we receive and inspect your return, we will notify you of your refund status. Approved refunds will be issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund. If you haven’t received your refund after 15 business days, please reach out to us at annyeong@yeongyoung.com or via WhatsApp at +6019 773 5828.
Based in Penang, Malaysia, Trizo Health Sdn. Bhd. is dedicated to specializing in health supplements, providing a diverse range including beauty supplements and fitness supplements.
35, Lorong Industri Ringan 1, 14100 Simpang Ampat, Pulau Pinang, Malaysia.
