RETURN AND REFUND POLICY

Effective Date: 29 September 2026

This Return and Refund Policy sets out the terms applicable to purchases made through www.yeongyoung.com (the "Website").

The Website is operated by Trizo Health Sdn. Bhd. (Company Registration No. 202301031795 (1525718-T)) ("Yeong Young", "we", "us" or "our").

1. RETURN ELIGIBILITY

1.1 Return requests may be made within seven (7) days from the date you receive your order.

1.2 Returns are considered on a case-by-case basis and must meet the requirements set out in this Policy.

1.3 For a change-of-mind return, the product must be:

(a) unopened and unused;

(b) in its original packaging and condition; and

(c) accompanied by proof of purchase.

1.4 Opened or partially used EzMove products are not eligible for return due to the nature of the product.

1.5 We reserve the right to reject a return request where the product does not meet the requirements above.

2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

2.1 Please inspect your order upon delivery.

2.2 If you receive an item that is damaged, defective or different from the item ordered, you must notify us within seven (7) days of receiving the order.

2.3 To assist us in assessing the issue, we may require photographs or other relevant information relating to the product and its packaging.

2.4 Where a return is approved due to an item being damaged, defective or incorrectly supplied, we may, at our discretion and subject to applicable law:

(a) provide a replacement; or

(b) issue a refund to the original payment method.

2.5 Return shipping costs for approved damaged, defective or incorrect items will be borne by Yeong Young.

3. CHANGE-OF-MIND RETURNS

3.1 We may accept change-of-mind returns provided that the request is made within seven (7) days of receiving the order and the product remains unopened, unused and in its original condition.

3.2 Customers are responsible for the cost of returning products for approved change-of-mind returns.

3.3 Where free shipping was provided for the original order, the applicable shipping cost may be deducted from the refund amount.

3.4 Original shipping charges are non-refundable for change-of-mind returns.

4. NON-RETURNABLE PRODUCTS

4.1 The following products are not eligible for change-of-mind returns:

(a) opened or partially used EzMove products;

(b) products that have been damaged or altered after delivery due to customer handling or use;

(c) products returned after the seven (7) day return period; and

(d) products that do not meet the return conditions stated in this Policy.

4.2 Nothing in this Policy is intended to exclude or restrict any rights or remedies available to consumers under applicable Malaysian law.

5. RETURN PROCESS

5.1 All return requests must be submitted to trizohealth@gmail.com before any product is returned.

5.2 Customers must provide their order number and relevant details regarding the return request.

5.3 Where a return is approved, we will provide instructions regarding the return process.

5.4 Products returned without prior approval may not be accepted.

5.5 Customers are responsible for ensuring that approved change-of-mind returns are packaged securely and returned in the required condition.

6. REFUNDS

6.1 Once a returned product has been received and inspected, we will notify you whether the return has been approved.

6.2 Where a refund is approved, the refund will generally be issued to the original payment method within ten (10) business days after approval.

6.3 The actual time required for the refund to appear in your account may depend on your bank, card issuer or payment service provider.

6.4 Where applicable, shipping costs or other non-refundable charges will be deducted from the refund amount in accordance with this Policy.

7. EXCHANGES

7.1 We do not generally provide direct exchanges for change-of-mind requests.

7.2 Where a return is approved, customers may return the original product and place a new order for the desired product.

7.3 For damaged, defective or incorrect products, Yeong Young may arrange a replacement in accordance with Section 2 of this Policy.

8. INTERNATIONAL ORDERS

8.1 This Policy applies to purchases shipped internationally, subject to any additional shipping, customs, duties or other charges applicable to the destination country.

8.2 Customers are responsible for any return shipping costs associated with an approved change-of-mind return for an international order.

8.3 Any customs duties, taxes or other charges imposed by the destination country are generally non-refundable by Yeong Young.

9. CONTACT US

For return or refund enquiries, please contact:

Trizo Health Sdn. Bhd.
35, Lorong Industri Ringan 1
14100 Simpang Ampat
Pulau Pinang, Malaysia

Email: trizohealth@gmail.com
Website: www.yeongyoung.com

Trizo Health Sdn. Bhd.